Oleh Malskyy, Partner, was an expert at the meeting of the forum of partners "Client-centricity or instructions for working with the client", organized by the Ukrainian Bar Association. Associates know better than anyone else how a customer-centric approach affects the outcome of a case.
The main issues discussed during the forum were:
- formation of customer-centric company culture;
- creation of business processes "from the client";
- key steps to create the perfect customer service;
- clients under the power of emotions;
- creating a customer-centric product that meets customer expectations and even exceeds them;
- customer experience in the new reality.
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On August 11, 2020, The President of Ukraine signed the law on the legalization of the gambling business. Being one of the leading law firms, we advise gambling and betting companies on doing business in Ukraine with the implementation of the norms of a new Bill on Gambling.
