Oleh Malskyy, Partner, was an expert at the meeting of the forum of partners “Client-centricity or instructions for working with the client”, organized by the Ukrainian Bar Association. Associates know better than anyone else how a customer-centric approach affects the outcome of a case.
The main issues discussed during the forum were:
– formation of customer-centric company culture;
– creation of business processes “from the client”;
– key steps to create the perfect customer service;
– clients under the power of emotions;
– creating a customer-centric product that meets customer expectations and even exceeds them;
– customer experience in the new reality.
